24/7 answering
Respond to inquiries at night, on weekends, and during call spikes.
Start winning the case when the phone rings.
Maya answers during busy periods and after hours, gathers the required information, qualifies the inquiry, and routes it to the right person.
Product overview
Connect the work and respond faster with a consistent process.
A potential client may call another firm while waiting for a callback. Maya Voice Agent answers the first call immediately and follows an approved, matter-specific conversation flow.
Natural screening
Collect required information through matter-specific conversations.
Smart routing
Route by qualification, jurisdiction, office hours, or team ownership.
Automated follow-up
Continue incomplete conversations through SMS and email.
Workflow
A straightforward implementation
Design the conversation
Define matter types, screening questions, consent language, and handoff rules.
Connect the phone system
Fit Maya into the current numbers and routing configuration.
Operate and optimize
Review conversations and outcomes to improve questions and routing.
Expected outcomes
- →Reduce after-hours intake loss
- →Standardize response speed and quality
- →Remove repetitive work from staff
- →Sync conversation context to the CRM