24/7 answering
Respond to inquiries at night, on weekends, and during call spikes.
Start winning the case when the phone rings.
Maya answers during busy periods and after hours, gathers the required information, qualifies the inquiry, and routes it to the right person.
Product overview
Connect the work and respond faster with a consistent process.
From mass tort and mass arbitration to personal injury and immigration, Maya follows your firm’s approved screening questions. Capture inquiry details, follow up on incomplete intake, and hand the conversation to the right team with context.
Natural screening
Collect required information through matter-specific conversations.
Smart routing
Route by qualification, jurisdiction, office hours, or team ownership.
Automated follow-up
Continue incomplete conversations through SMS and email.
Workflow
A straightforward implementation
Design the conversation
Define matter types, screening questions, consent language, and handoff rules.
Connect the phone system
Fit Maya into the current numbers and routing configuration.
Operate and optimize
Review conversations and outcomes to improve questions and routing.
Expected outcomes
- Reduce after-hours intake loss
- Standardize response speed and quality
- Remove repetitive work from staff
- Sync conversation context to the CRM