One place for player conversations
Browse imported conversations, reply, assign ownership, and update supported ticket statuses from a shared inbox.
Keep players in the game. Keep support in sync.
Turn player conversations into clear issues, consistent answers, and reviewed actions. One support workspace for the people behind your game.
Player support, connected
From the first report to the next action.
A new release can bring login problems, progression questions, and a surge of player reports. Saleda helps your support team connect the conversations, understand what is recurring, and coordinate the next action across games, platforms, releases, and languages.
Spot recurring issues
Group related reports and investigate emerging spikes. Keep release, platform, and language context attached so teams can distinguish a widespread issue from an individual request.
Answers grounded in reviewed knowledge
Bring together help articles and reusable guidance from resolved tickets. Review extracted guidance before it becomes approved knowledge, with source references and applicability checks.
Your team stays in control
Review proposed responses, ticket changes, and supported automation changes before execution. Independent approval and an activity history keep decisions visible.
Keep response targets visible
Track response and resolution deadlines with calendar-time targets. Surface approaching and overdue work so teams can prioritize the next conversation.
Connect feedback to support outcomes
Bring customer satisfaction scores and feedback alongside issues and support outcomes to understand where players need a better experience.
How it works
Built around your studio’s support workflow.
Connect your support sources
Bring in tickets and knowledge from supported connections. Choose the games and support workflows you want to start with.
Set the context and controls
Organize product, platform, release, and language context. Set team access, response targets, and review responsibilities.
Investigate, review, respond
Work from the shared inbox, review recommendations, and approve supported changes. Use support outcomes and player feedback to guide the next improvement.
Give your team a clearer picture.
- Player conversations and issue context together
- Reviewed guidance for more consistent answers
- Clear ownership and visible deadlines
- Support insights for release and live operations teams