Privacy Policy

1. Introduction

This Privacy Policy explains how Saleda AI collects, uses, stores, and protects information when you use our website, products, and services. By using the services, you acknowledge the practices described here.

2. Information we collect

We may collect account and business information, client and lead contact information, call recordings and transcripts, support communications, and technical information about use of the services. Payment card details are processed by third-party payment processors and are not stored in full by Saleda AI.

3. SMS communications

With consent, we may send account notifications, billing reminders, service announcements, product updates, and promotions. Consent is optional and is not a condition of purchase. Message frequency varies and carrier rates may apply. Reply STOP to unsubscribe or HELP for assistance.

• We record the phone number, consent timestamp, opt-in method, and relevant campaign preferences.
• SMS opt-in and consent data is not sold or shared with third parties or affiliates for their marketing.

4. How we use information

• Provide, maintain, and improve the services
• Process transactions and send related information
• Send administrative and security notices
• Respond to questions and support requests
• Detect fraud and technical issues
• Comply with legal obligations

5. Information sharing and disclosure

We may share information with service providers acting for us, as part of a business transaction, when law requires it, or with your consent. We do not sell personal information. Mobile information and text-message opt-in data are not shared for third-party marketing.

6. Data security

We use appropriate technical and organizational measures to protect information from unauthorized access, alteration, disclosure, and destruction. No method of transmission or storage is completely secure.

7. Data retention

We retain information only for as long as necessary for the purposes described here or as required or permitted by law. We securely delete or anonymize information when it is no longer required.

8. Your rights and choices

Depending on your location, you may have the following rights. Contact team@saleda.ai to exercise them.

• Access personal information
• Correct inaccurate information
• Delete information
• Restrict or object to processing
• Request data portability
• Opt out of marketing communications

9. Cookies and tracking technologies

We use Google Analytics to understand basic site usage. Analytics cookies collect anonymous page-view information and are not used for advertising or broad user tracking. You may use the Google Analytics opt-out browser add-on.

10. Children’s privacy

The services are not directed to people under 18, and we do not knowingly collect children’s personal information. Contact us if you believe a child has provided information so we can take steps to delete it.

11. International data transfers

Information may be transferred to and stored in jurisdictions with different data-protection laws. By using the services, you acknowledge these transfers.

12. Changes to this policy

We may update this policy and will post the revised version here with a new last-updated date. Please review it periodically.

13. Contact us

Questions about this policy may be sent to team@saleda.ai.